By Philippa Sully; Joan Dallas
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Additional info for Essential communication skills for nursing and midwifery
5). 44 Ensuring respect and dignity • The development of a therapeutic relationship will be dependent on the patient’s/client’s experience of feeling cared for. As a practitioner you can enhance the quality of the relationship by demonstrating empathic understanding and acceptance. ’ • The aim of demonstrating the core conditions of empathic understanding, genuineness and acceptance is to help reduce the patient’s/client’s experience of any physical and/or psychological pain they might be experiencing.
Any feelings such as disappointment, destructive self-criticism or a sense of not having done as well as we might have, can interfere with our capacity to review our experience with an open mind. These obstructive feelings may arise from unrealistic expectations of ourselves and others, or from being unwilling to accept that we are human and cannot practice perfectly all the time. • Re-evaluating the experience. Once these feelings are acknowledged in the context of the positive feelings and of what actually happened in practice, the experience can be re-evaluated.
14 (10), 42–44. Data Protection Act, 1998. HMSO, London. , 1998. Working with Emotional Intelligence. Bloomsbury, London. , 2006. Supervision in the Helping Professions, 3rd edn. Open University Press, Buckingham. , 2001. The Therapeutic Environment. Open University Press, Buckingham. , 2003. The Theory and Practice of Learning. 2nd edn. Kogan Page, London. , 2005. Expanding the gates of perception. , Freshwater, D. ), Transforming Nursing Through Reflective Practice. Blackwell, Oxford. , 1975.